Why you should consider using help authoring tools.This is why it's important that you choose the right help authoring software.īut, before we get into which help authoring tool you should consider for your business, let's dig a bit deeper. ![]() It’s no easy task to build, maintain, and improve a self-service portal that helps customers navigate to the right information level for their needs and solve their issues. In fact, a customer service barometer from American Express even shows that 63% of customers prefer to solve their issues using automated self-service, such as a website or mobile app. Money savings on customer service as there are fewer support tickets, messages, and calls.The ability to provide a standardized, ideal support experience.Your customers to be satisfied as they get help immediately, around the clock.This can be a dream come true for both your users and your business as it allows: One way to ensure that you provide users with the information they need is to make use of help authoring software to help create a customer self-service portal for your users. Any links with files and folders in classic RoboHelp migrate to the reimagined version as expected.Īl seleccionar una región, se cambia el idioma y el contenido en already know that customer support is crucial, but did you know that 55% of customers claim that easy access to information and support can make them fall in love with a brand?.rhpj is the extension for any project in the reimagined RoboHelp. The classic project file .xpj is upgraded to.The Webhelp and Multiscreen HTML5 SSLs are converted to Responsive HTML5 on upgrade. Other SSLs, such as, Adobe AIR, Flash Help, Flash Help Pro, JavaHelp, and Oracle Help no longer exist in reimagined RoboHelp, as Flash has been deprecated.The assets folder contains the following folders:.variable- This folder contains the upgraded file containing the variables.toc- This folder contains the upgraded TOC files.It also contains the upgraded list of fonts from classic project. settings- This folder contains the setting files for Word, FrameMaker import.seealso- This folder contains the upgraded seealso file.publish- This folder contains data related to output generation like presets, languages, browse sequences, filters, map files, skins, variable sets, window settings for chm, and so on.index- This folder contains the index file having all the keywords.glossary- This folder contains the upgraded glossary files. ![]() ![]() The files and folders from this folder are shown in the Contents panel in the re-imagined RoboHelp.
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